BANK SOAL BAHASA INGGRIS

Pengertian Reservation dan Cara Membuat Ungkapan "Making and Handling Reservation" Disertai Latihan Soal.

Dalam Kamus Besar Bahasa Indonesia (KBBI) definisi tentang reservasiadalah proses, pembuatan, cara memesan (tempat barang dsb) kepada orang lain.

Kata reservasi sering digunakan dalam istilah-istilah sehubungan dengan ticketing (pemesanan tiket), perhotelan, transportasi, dan pemesanan tempat duduk di restoran atau tempat makan. Berikut adalah penjelasan tentang bagaimana melakukan reservasi dalam Bahasa Inggris.

RESERVATION according to the dictionary is the action of reserving something. Reservation can be done in 3 ways;

1. Can be done at the hotel to reserve rooms

2. Can be done at the airport, train station, or travel agent to reserve tickets or seats

3. Can be done at the restaurant to reserve tables or order some foods and drinks

Below are the explanation how to reserve in English

Making room reservation

Special expressions in making room reservation
(English)	(Bahasa Indonesia)
• I would like to reserve a single room for tonight.	• Saya ingin memesan kamar single untuk malam ini.
• I would like to book a double room for this weekend.	• Saya ingin memesan kamar double untuk akhir minggu ini.
• Could I reserve a family room from July 30^th until August 2^nd?	• Bisakah saya memesan kamar family mulai 30 juli sampai 2 agustus?
• Could I make reservation for my business conference for next two weeks?	• Bisakah saya membuat reservasi untuk koferensi bisnis saya dua minggu lagi?
• Could you tell me how much the rate per night is?	• Bisakah anda memberi tahu tarif per malam?
• May I know your rate per night, sir?	• Bolehkah saya tahu tarif per malam, pak?
• Does the rate include breakfast?	• Apakah tarifnya termasuk sarapan?

Handling room reservation

Special expressions in handling room reservation

Special expressions in handling room reservation
(English)	(Bahasa Indonesia)
• Good morning, Grand Asia Hotel, can I help you, sir?	• Selamat pagi, hotel Grand Asia, bisakah saya membantu anda, pak?
• What can I do for you?	• Adakah yang bisa saya bantu?
• May I have your name/address/phone number, please?	• Bolehkah saya meminta nama/alamat/nomer telepon anda?
• For what date?	• Untuk tanggal berapa?
• Let me check first…. Oh yes, we still have room available for those dates.	• Saya cek dulu… Oh ya, masih tersedia kamar untuk tanggal tersebut.
• Yes, the rates includes breakfast and service charge.	• ya, tarif termasuk sarapan dan biaya pelayanan.
• We look forward to your visit Mr/Mrs… Thanks for calling us.	• Kami menunggu kunjungan anda Tn/Ny..Terima kasih telah menelpon.

Contoh dialog making and handling room reservation:
Receptionist : Good morning, Grand Asia Hotel, can I help you, sir?
Peter Parker : Good morning, I would like to reserve a single room.
Receptionist : Yes, For what date?
Peter Parker : From July 18th until 20th.
Receptionist : Let me check first… Oh yes, we still have room available for those dates.
Peter Parker : May I know your rate per night, sir?
Receptionist : For single room the rate is Rp. 250.000,- per night.
Peter Parker : Does the rate include breakfast?
Receptionist : Yes, the rates include breakfast and service charge. Do you want to reserve now?
Peter Parker : Yes, please.
Receptionist : May I have your name and address, please?
Peter Parker : My name is Peter parker , 75 fifth Avenue, Los Angeles, California.
Receptionist : May I have your phone number Mr. parker?
Peter Parker : My phone number is 555-987654
Receptionist We look forward to your visit Mr. Parker. Thanks for calling us.
Peter Parker You are welcome.

QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. How long will Peter Parker stay in the hotel?
4. Is the room available?
5. Where does Peter parker live?
6. How much is the rate per night for single room?
7. Does the rate include breakfast and service charge?

Making and handling tickets reservation

Special expressions in making tickets reservation

Special expressions in making tickets reservation
(English)	(Bahasa Indonesia)
• I would like to reserve a single ticket/ return ticket/ round ticket/ business class ticket/ night flight to Singapore.	• Saya ingin memesan tiket pergi/ tiket pulang/ tiket PP/ tiket kelas bisnis/ tiket perjalanan malam ke Singapura.
• Could make a reservation for my travelling/ trip/ journey to Bali tomorrow?	• Bisakah saya membuat reservasi untuk perjalanan saya ke bali besok?
• Can I book a train seat for this evening?	• Bisakah saya memesan kursi kereta untuk malam?
• Yes, there is a flight/trip at 07.00 , 09.00 and 10.30 tonight. Which one do you choose sir?	• iya, ada penerbangan/perjalanan jam 19.00, 21.00, 22.30 malam ini, yang mana yang anda pilih pak?
• I’m sorry to inform you that all seats / tickets have been reserved.	• Dengan sangat menyesal saya mengiformasikan bahwa semua tempat duduk/tiket sudah dipesan.

Example of making and handling tickets reservation:

Travel Agent : Good morning, Bali Prima Travel Agency, can I help you, sir?
Susan Sarandon : Good morning, I would like to reserve a round ticket to Jakarta, please?
Travel Agent : Yes, For what date?
Susan Sarandon : Tomorrow
Travel Agent : Let me check first… Oh yes, there is Lion Air at 04.00 a.m. and Batavia Air at 09.30 a.m. tomorrow.
Susan Sarandon : OK, I’ll take the Batavia Air.
Travel Agent : May I have your name and address, please?
Susan Sarandon : My name is Susan Sarandon, Jalan Pahlawan 18, Surabaya.
Travel Agent : May I have your phone number Ms. Sarandon?
Susan Sarandon : My phone number is 555-987654
Travel Agent Have a nice trip Ms.Sarandon. Thanks for calling us.
Susan Sarandon You are welcome.

QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. Where will Susan go?
4. What kind of ticket is Susan reserved?
5. What airline does Susan choose?
6. What time will Susan depart to Jakarta?

Reservation in a restaurant

Special expressions in making reservation in restaurant.

Special expressions in making reservation in restaurant.
(English)	(Bahasa Indonesia)
• I would like to reserve a table for dinner tonight.	• Saya ingin memesan meja untuk makan malam malam ini.
• I would like to order mushroom soup for appetizer.	• Saya ingin memesan sop jamur sebagai makanan pembuka.
• I would like to order chicken sate for the main course.	• Saya ingin memesan sate ayam sebagai makanan utama.
• I would like to order chocolate pudding for dessert.	• Saya ingin memesan puding coklat sebagai makanan penutup.
• For drink, I would like to order orange juice for.	• Untuk minuman, saya ingin memesan jus jeruk.

Special expressions in handling reservation in restaurant.
(English)	(Bahasa Indonesia)
• Good evening, Royal Restaurant. Can I help you, sir?	• Selamat pagi, Restoran Royal, Bisakah saya membantu anda pak?
• What will you have for appetizer?	• Apa yang inginkan untuk makanan pembuka?
• What will you have for the main course?	• Apa yang inginkan untuk makanan utama.
• What will you have for dessert?	• Apa yang inginkan untuk makanan penutup.
• For drink, what will you have sir?	• Untuk minuman, Apa yang inginkan pak?

Example of making and handling reservation in a restaurant:

Waitress : Good morning, Grand Resto, can I help you, sir?
Mike Lewis : I would like to reserve a table for dinner.
Waitress : Yes, For what date?
Mike Lewis : Tomorrow night.
Waitress : Let me check first… Oh yes, we still have a table for dinner for tomorrow night. How many person will have dinner, sir?
Mike Lewis : 2 person.
Waitress : May I have your name and address, please?
Mike Lewis : My name is Mike Lewis, Jalan Sindoro 22, Surabaya.
Waitress : May I have your phone number Ms. Sarandon?
Mike Lewis : My phone number is 555-987654
Waitress : Excuse me, what will you have for your dinner, sir?
Mike Lewis : I would like to order corn soup for appetizer, steak for main corse, ice cream for the dessert, and green tea for the drink. Thank you
Waitress : Ok, I’ll write it. Thank you for calling

QUESTIONS
1. What is the dialogue about?
2. Where does the dialog take place?
3. What is the name of the place?
4. For how many person does Mike Lewis reserve the table?
5. What kind of foods and drinks does Mike Lewis order?
6. When will Mike Lewis have the dinner?

I. Read and practice the following expressions.
Then classify them into expressions of making a reservation or taking/handling a reservation.
1. Tiara Hotel, good morning. Can I help you?
2. I would like to reserve a ticket to Bali, please.
3. Have you booked before, Ma'am?
4. Can I book a seat for this afternoon?
5. When will you fly, Sir?
6. Could I reserve two tables for dinner tomorrow night?
7. I’m sorry to inform you that all seats have been reserved.
8. I would like to book a single room for next weekend, please.
9. How many tickets do you want, Miss?
10. Your reservation is only valid if you confirm at 9 o'clock tomorrow morning. Thank you.

II. Read the following dialogue.
Receptionist : Good afternoon, Marcopolo Hotel. May I help you?
Mrs. Siregar : Yes. I'd like to book a room, please.
Receptionist : Certainly. When would it be, Madam?
Mrs. Siregar : May the 11th.
Receptionist : How long will you be staying?
Mrs. Siregar : Three nights.
Receptionist : What kind of room would you like, madam?
Mrs. Siregar : Er… double with bath. I'd appreciate it if you could give me a room with a view over the valley.
Receptionist : Certainly, Madam. I'll just check. Yes, we have a room, the 5th floor with a really splendid view.
Mrs. Siregar : Fine. How much is the charge per night?
Receptionist : Would you like breakfast?
Mrs. Siregar : No, thanks.
Receptionist : It's Rp984,500 per night excluding tax.
Mrs. Siregar : That's fine.
Receptionist : Under what name would you like the reservation, please?
Mrs. Siregar : Mr. and Mrs. Siregar, that's S-I-R-E-G-A-R.
Receptionist : Okay, let me make sure I got that: Mr. and
Mrs. Siregar. Double with bath for May the 11th, 12th, and 13th. Is that correct?
Mrs. Siregar : Yes, it is. Thank you.
Receptionist : Thank you for choosing Marcopolo Hotel and have a nice day. Goodbye.
Mrs. Siregar : Goodbye.

III. Are the following statements true or false based on the dialog ? Compare your answers with your friends’.
1. Mrs. Siregar books for a room at the Marcopolo Hotel.
2. The booked room is a single with a bath
3. Mr. and Mrs. Siregar will stay there for three nights.
4. The location of the Marcopolo Hotel is in the center of a big city.
5. Mr. and Mrs. Siregar would like breakfast.
6. They will be charged more than Rp2.953.500.
7. They will check out on May 15th.
8. The confirmation number is 7 digits long.
9. The room that Mrs. Siregar books is on the fifth floor.
10. Mrs. Siregar reserves a single room with bath for three days.

IV. Read the following dialogue.
Travel Agent : Starfield Travel Agency. Can I help you?
Park Ji-Sung : Hello. I'd like to reconfirm my flight, please.
Travel Agent: May I have your name and flight number, please?
Park Ji-Sung : My name is Park Ji-Sung and my flight number is Elang Airlines 374.
Travel Agent : When are you leaving?
Park Ji-Sung : On May 11th.
Travel Agent: And your destination?
Park Ji-Sung : Seoul.
Travel Agent : Hold the line, please. … All right. Your seat is confirmed, Mr. Park. You’ll be arriving in Seoul at 4 o'clock p.m. at local time.
Park Ji-Sung : Thank you. Can I pick up my ticket when I check in?
Travel Agent : Yes, but please check in at least one hour before departure time.

V. Answer these questions.
1. What does Park-Ji Sung call the reservations clerk for?
………………………………………………………………
2. What is his flight number?
………………………………………………………………
3. Where is he going?
………………………………………………………………
4. What time does the flight arrival in Seoul?
……………………………………………………………...
5. When does he have to check in?
……………………………………………………………..

VI. Read these situations. Then make a short dialog based on the following situations. Then, act it out in pairs.

1. You will go to Medan by plane on Sunday, June 10th at 1.00 p.m. You reserve a single ticket for executive class.
2. You book a hotel for holiday this weekend. You reserve a double room for three days.
3. You want to book a train seat tomorrow morning. You book two tickets for business class.
4. You want to have dinner with your family this Saturday night. Reserve a table.